You may return most items sold by Lostharbor.com within 30 days of delivery for a full refund of the purchase price. We will not accept returns on items not in original condition, damaged items, items that have been opened, have had tags removed, or are missing parts. Shipping & handling charges will not be refunded.
To initiate a return, please email returns@lostharbor.com within 30 days of purchase date with your order number and reason for return. If the return is authorized we will email you an RMA number (Return Merchandise Authorization). Returns sent without an RMA number will be returned to sender.
Damage Claims:
If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately that your parcel was refused due to damages. If an order is damaged only internally, please notify us within two (2) days of receipt of order to place a claim. All boxes, packaging materials, and product must remain intact and undisturbed in order to process a claim. There is a very high possibility that the shipping carrier will need to inspect the damaged order.
